Service Request

Trusted Products. Dependable Service.

Please complete the form below, and a member of the Preston Feather Service Team will contact you soon.

Request Information

Who is submitting this request?*

Please Specify*

Name*

Company (if applicable)

Email*

Phone*

How soon does service need to be performed?*

Jobsite Information

Homeowner Name*

Service Address

Address*

Address Line 2

City*

State*

Zip / Postal Code*

Is the billing address different from the service address?*

Billing Address

Billing Address*

Billing Address Line 2

Billing City*

Billing State*

Billing Zip / Postal Code*

Product Information

Was this product supplied by Preston Feather?*

Product Type*

Manufacturer*

Please specify manufacturer*

Model*

Date of installation*

Who originally installed the product?*

Number of products affected*

Where is the product located?*

(Example: First floor living room, second floor bedroom, garage service door, etc.)

Service Request Details

Do you believe this issue may be covered by warranty?*

Please describe the issue and provide any additional information that may help our service team.*

Please upload at least one photo clearly showing the issue.*

A second photo showing the class code / etching in the corner of the glass is recommended. Providing additional photos helps our team diagnose the issue and may reduce delays in scheduling service.

Drag and drop your images here, press Enter, or click to browse.

(4 Images Max, 5MiB Size Limit Per Image)

Service & Warranty Information

Manufacturer warranties vary by product, age, and coverage terms. Warranty eligibility will be reviewed by our service team after the request is submitted.

Service labor may not be covered under manufacturer warranty programs. If labor charges apply, service is billed at $125 per hour of service (one-hour minimum, including mileage). Additional charges may apply for repair parts.
I have read and agree to the terms above.*

Preston Feather Internal Information

Have parts been ordered for this service?*

Please enter location of parts*

Customer Order / Invoice or Vendor Order Reference Number*

Fields marked by asterisks (*) are required